Support
Stuck, billed by mistake, or want your data gone? Here is how to sort it out.
Get help by email
Write to support@coldapproach.ai from the email address on your account. A real person reads it.
Before you write
Include these and we can usually fix it in one reply:
- Which phone you are on (iPhone or Android, and the model if you know it).
- What you tapped, step by step, right before the problem.
- What you saw: the exact message on screen, or a screenshot.
- Which sign-in you used: Apple, Google, or the emailed code.
How to cancel your subscription
Subscriptions are managed by the store you bought from, not by us. Cancelling in the store stops future charges. If you cancel at least 24 hours before the 3-day free trial ends, you are not charged at all.
- iPhone (App Store): open Settings, tap your name at the top, tap Subscriptions, tap ColdApproach.AI, then tap Cancel Subscription.
- Android (Google Play): open the Play Store, tap your profile picture, tap Payments and subscriptions, tap Subscriptions, tap ColdApproach.AI, then tap Cancel subscription.
Deleting the app from your phone does not cancel the subscription. Refunds are handled by Apple or Google under their rules, so ask the store you bought from.
How to restore a purchase
If you paid but the app still shows the paywall, for example after a new phone or a reinstall, open the app, go to Settings, and tap Restore purchases. Make sure you are signed in to the same App Store or Google Play account you bought with. If it still does not work, email us with the store you bought from and the date of the charge.
How to delete your account
Email support@coldapproach.ai from the email address on your account and ask us to delete it. We delete the account and everything attached to it: your messages to the coach, your approach transcripts and scorecards, and your purchase status. We confirm by email when it is done.
Deleting your account does not cancel your subscription. Cancel in the App Store or Google Play first, using the steps above, so the store stops billing you.
Common questions
Where did my audio go?
Nowhere. Your phone turns your voice into text on the device, and only the text is sent to the coach. Audio of an approach is never saved and never leaves the phone.
I used up my monthly allowance
Each month includes 100 questions to the coach and 50 approach reviews. The allowance resets on the 1st of each month. Unused ones do not roll over. During the 3-day free trial the allowance is 5 questions and 1 approach review.
Is it on Android yet?
Both are coming soon: iPhone first, then Android. Join the waitlist on the home page and we email you on launch day.
More detail is in the Privacy Policy and the Terms of Use.